Privacy Policy

Privacy Policy and Confidentiality Agreement

At Mediation West Wales (MWW) we take your privacy seriously and will only use your personal information to deal with your case, and to provide services you have requested from us.

We may contact you by telephone, post or email and sometimes leave you messages.

Your information will be held on our database, it will not be shared with any other agency.

Your details would only be passed to another Mediation Service if you specifically ask us to do so.

If you are funded by the Legal Aid Agency (LAA), they may access your file, including your Means Assessment during routine audits.

We use World Pay to take card payments. No financial details are stored on our systems. Your payment details are not stored by MWW


Access to your personal information

You may find out whether we hold any personal information by contacting us in writing.

We will tell you what type of information we hold and why. In the first instance, we will try to help you by providing this informally, copying the information to you and where necessary correcting any inaccuracies.

Should you wish to complain, please follow our complaints procedure.

If you are unhappy with our response, you may contact the Information Commissioners Office (ICO) at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Confidentiality Agreement between us and you:

Communications in Mediation meetings and Mediation Information and Assessment Meetings (MIAMs) are confidential and will not be referred to in Court Proceedings

The mediator will not be called as a witness nor disclose any records unless ordered to do so by the Court. In the event that a Court Orders the mediator to give evidence or disclose records, the parties will be jointly and severally liable for the Mediator’s fees and expenses.

No meetings will be electronically recorded by the clients or the mediator.

Exceptions: where information might be shared are when a mediator believes that -

              a) A child or Vulnerable adult may be at risk of serious harm
              b) Information falls under the Proceeds of Crime Act 2002
              c) You are funded by the LAA who may access your file

    July 2018